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Flat Rate Shipping & Handling in the Continental United States

FREE SHIPPING for purchases of $100 and over!
Only $7.95 for purchases under $100 using FedEx SmartPost.
Other shipping options are available at checkout, including FedEx Expedited Ground, FedEx 2Day, and FedEx Standard Overnight.

Warehouse Location

We ship from Brooklyn Heights, Ohio by UPS, USPS, and FedEx.
We regret that customer pick up is not available.

Shipping Cut-Off Times
Flat Rate FedEx SmartPost and FedEx Expedited Home Ground Delivery: Most orders received by 10:00 a.m. eastern time will be shipped the same business day. Most orders received after 10:00 a.m. will be shipped the next business day.

FedEx 2Day and FedEx Standard Overnight: Most orders received by 12 Noon eastern time will be shipped the same business day. Most orders received after 12 Noon will be shipped the next business day.

Order Cancellation Policy

Once an order has been shipped, it cannot be cancelled. If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at (800) 248-7550 or Please note that most orders are shipped on the same day the order is placed, or on the next business day. A delivery that is refused by a customer and returned to RhinoSystems without a Return Merchandise Authorization (RMA) is subject to a 20% restocking fee.

Incorrect Shipping Address
You are responsible for verifying that your shipping address is correct. Incorrect addresses may result in delays and undeliverable packages. If you discover that the address you entered is incorrect, please contact us as soon as possible at (800) 248-7550 or, and we will make every effort to correct your order information. If a shipment cannot be delivered because of an incorrect or incomplete address including an incorrect zip code, missing or incorrect suite, office, or street number, etc., you are responsible for any fees assessed by the shipping company (FedEx, USPS, or UPS) to change the address, return, and/or reship your package. Please be advised that the shipping companies assess a charge to correct and/or redeliver a package with incorrect address information.

Damaged or Lost Packages
If you receive a damaged package or believe your package is lost, please contact us immediately at (800) 248-7550 or

International Orders and Shipping
For delivery to Canada, please shop at

For delivery outside North America, we offer two bundles on eBay, the Naväge International Starter Bundle and the Naväge International VIP Bundle.