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Shipping

Flat Rate Shipping & Handling in the Continental United States


FREE SHIPPING
for product purchases of $50 and more, net of discounts, coupons, or other promotions.

Only $7.95 for purchases under $50 net of discounts, coupons, or other promotions, using FedEx SmartPost.

Additional shipping options including FedEx Home, FedEx Ground, FedEx 2Day, and FedEx Standard Overnight are available at checkout.




Warehouse Location

We ship from Brooklyn Heights, Ohio.
We regret that customer pick up is not available.



Shipping Options and Cut-Off Times


Flat Rate FedEx SmartPost
FedEx SmartPost is a combination of FedEx and the US Postal Service that starts with FedEx picking up your package from us, and ends with the US Post Office delivering it to your door.

FedEx SmartPost orders require five to seven business days for delivery depending on the destination, not counting the day the order is received. Most SmartPost orders placed before 10:00 a.m. Eastern Time will be shipped the same business day they are received. Most orders placed after 10:00 a.m. will be shipped the next business day.

Business Day is defined by FedEx as Monday-Friday; it does not include Saturday, Sunday, and holidays. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.

Example of FedEx SmartPost Delivery: If a package is shipped FedEx SmartPost on Friday, it will be delivered between the following Friday and the Tuesday after that. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.


FedEx Home and FedEx Ground

FedEx Home orders (for shipping to residential addresses) and FedEx Ground orders (for shipping to business addresses) require three to five business days for delivery depending on the destination, not counting the day the order is received. Most Home/Ground orders placed before 10:00 a.m. Eastern Time will be shipped the same business day they are received. Most orders placed after 10:00 a.m. will be shipped the next business day.

Business Day is defined by FedEx as Monday-Friday; it does not include Saturday, Sunday, and holidays. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.

Example of FedEx Home and FedEx Ground Delivery: If a package is shipped FedEx Home/Ground on Friday, it will be delivered between the next Wednesday and Friday. FedEx does not count the day a package is shipped as one of the three to five days required for delivery.


FedEx 2Day

FedEx 2Day orders require two business days for delivery, not counting the day the order is received. FedEx 2Day orders that are placed before 12:00 PM Eastern Time, Monday-Friday, will be shipped the same day they are received. An order that is received after 12:00 PM Eastern Time, Monday-Friday, will be shipped the next business day.

Business Day is defined by FedEx as Monday-Friday; it does not include Saturday, Sunday, and holidays. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.

Example of FedEx 2Day Delivery: If a package is shipped FedEx 2Day on Friday, it will be delivered on Tuesday. FedEx does not count the day a package is shipped as one of the two days required for delivery.


FedEx Standard Overnight

FedEx Standard Overnight orders require one business day for delivery, not counting the day the order is received. Standard Overnight orders that are placed before 12:00 PM Eastern Time, Monday-Friday, will be shipped the same day they are received. An order that is received after 12:00 PM Eastern Time, Monday-Friday, will be shipped the next business day.

Business Day is defined by FedEx as Monday-Friday; it does not include Saturday, Sunday, and holidays. FedEx does not count the day a package is shipped as one of the five to seven days required for delivery.

Example of FedEx Standard Overnight Delivery:
If a package is shipped FedEx Standard Overnight on Friday, it will be delivered on Monday. Again, at this time Saturday and Sunday delivery options are not available.



Order Cancellation Policy
Once an order has been shipped, it cannot be cancelled. (It can be returned for a refund, but it cannot be cancelled.)

If you need to cancel or make changes to an order, please contact Customer Service as quickly as possible at (800) 248-7550 or [email protected]
. Please review the shipping cut-off times above and note that most orders are shipped the same day that the order is placed, or at the latest, on the next business day.

Please also note that a delivery that is refused by a customer and returned to RhinoSystems without a Return Merchandise Authorization (RMA) is subject to a 20% restocking fee.



Incorrect Shipping Address

If an order is undeliverable due to an incorrect address, the shipping company (FedEx, USPS, or UPS) will not redeliver that package for free; they require payment. You are responsible for verifying that your shipping address is correct. Incorrect addresses frequently result in delays, undeliverable packages, and additional fees.

If you discover that the address you entered is incorrect, please contact us as soon as possible at (800) 248-7550 or [email protected]
, and we will make every effort to correct your order information. If a shipment cannot be delivered because of an incorrect or incomplete address including an incorrect zip code, missing or incorrect suite, office, or street number, etc., then you are responsible for any fees assessed by the shipping company to change the address or return and/or reship your package.

Please be advised that shipping companies assess a fee to correct and/or redeliver a package that is submitted with incorrect address information.



Damaged or Lost Packages
If you receive a damaged package, or if you believe that your package is lost, please contact us immediately at (800) 248-7550 or [email protected].



International Orders and Shipping
For delivery to Canada, please shop at navage.ca.

We do not offer shipping outside the United States and Canada.
However, we are aware that some international customers use a third-party shipping company or parcel forwarding agent to arrange their purchase of Naväge. Companies such as USGoBuy.com, MyUS.com, Shipito.com, and Reship.com provide this service. If you decide to use such a service, you can purchase directly from navage.com and have your Naväge products shipped directly to the third-party agent with a U.S. shipping address.